TECH SUPPORT
Please browse through the below links when needing support for your Yoder Hosting account.
General FAQs including, Billing, Account Control Panel and Domain Questions
What are the server's specifications?
Intel 1100 - 2.6 P4 GHZ processors. 512 - 2GB RAM. 9 - 18GB IBM SCSII HDD 60 GIG SEPARATE BACKUP DRIVE.
What type of connection do you use?
Network Specs here
Where are the server's located?
1919 W. Lone Cactus Drive Phoenix AZ 85027
How long will it take to get access to my account/web site after I sign up for hosting with you?
Allow up to 24 hours for your order to be processed if placed Monday through Friday, 8:30 to 5:00 ET. It may take up to 48 hours for DNS transfers to be active. You will have immediate access by using your ip address. You can start uploading your web-site as soon as you get your welcome email.
Do you have backup service?
Yes, we backup our server's data every night, weekly and monthly. If Yoder Graphic Systems, Inc. or Yoder Hosting Web Services has designed your web site, your web site files are transferred to a off-server backup every Friday.
Is there a setup fee?
Please contact us for current rates.
Do you offer custom hosting and reseller plan?
Please contact our sales department with your requests, Disk space, Bandwidth, and they will reply to you with an offer.
Do you support ASP or Cold Fusion?
No, at this time we do not provide ASP and Cold Fusion. However, PHP 4.3.3 and CGI-scripts are supported.
Do you provide Windows2000 /NT based hosting?
No, at this time we do not provide Windows2000/ NT based hosting. We use Red Hat Linux.
if I find other hosts offering the same features with a better price, can Yoder Hosting compete?
Generally our pricing is very competitive. Please contact our sales department with the competitor's equivalent to one of our hosting packages. Provide as much information as you can, including Disk space, bandwidth, and any additional packaged services.
Do you offer SSL and do I have to buy an SSL Certificate?
Yes, We can provide, support and install SSL certificates which are then authenticated to your company and are covered by a $10,000 USD insurance policy against fraudulent transactions which are processed on your website under any SSL/https pages. This includes a dedicated ip address for your website, cost $75.00 - $100.00 USD per year.
Alternatively we can supply a Generic Server SSL Certificate, which allows you to run your website under https. A $25 Setup fee applies as well as a yearly fee of $50, which includes a dedicated ip address for your account.
Do you offer Adult Hosting?
No.
Does Yoder Hosting provide support to reseller account holder's clients?
Resellers must provide support to their clients. However, we do support the reseller, our customer, who is encouraged to contact us with any support issues.
Can I pay for reseller plans annually?
Yes, Contact us for more information. Please note that annual payments are non refundable.
Does Yoder Hosting charge me anything if I get over my account features?
If your account requires more bandwidth, storage or features, we will contact you and request that you upgrade your plan by resubmitting your payment details.
Can I cancel my recurring payment?
Yes, please contact us. Please be aware that we require a full 30 days notice before your next billing period.
Do you accept Credit Cards online?
No. Please contact us for our current payment methods.
Do you offer a money back guarantee?
Yes, we offer a 30 day money back guarantee for reasons such as no service or support to you the customer.
What control panel do you provide?
We provide Cpanel (9.0)+ This is the best and the easiest control panel available. Click here to see a demonstration.
Where can my clients see their emails?
Your clients can use POP3 services like Outlook™ Express or Eudora™ or access email over the Internet at http://www.yourdomain.com/webmail/
Can I run CGI scripts anywhere on my account directories?
No, cgi-bin directories only.
What is Add-on domain?
Add-on domains are the number of domains you can use with your account.
My account is too messy, can I refresh my account?
Yes, just contact us. We will remove your current account and setup a fresh account for you. There may a small fee for this service.
Can I upgrade my account at any level?
Yes, you can upgrade your account from plan to plan anytime you want. There is no charge for this service.
Can I buy a hosting account and then upgrade it to reseller account when I want?
Yes, we can upgrade hosting plans to reseller plans. Please contact us for more information. There is no charge for this service.
What is Bandwidth?
Bandwidth is a data transmission rate; the maximum amount of information (bits/second) that can be transmitted along a channel. It is logged and billed in one-month periods. Your bandwidth is affected by web site downloads, FTP activity, POP3 Email activity, Sub-domain activity, and the like. Larger web-sites need more bandwidth depending on the traffic of your web-site.
What will happen if I exceed my bandwidth limit?
When you reach your bandwidth limit, instead of your website, a page will appear saying you have reached your bandwidth limit. You can order additional bandwidth, sold in blocks, or you can wait until the first day of the next month where your bandwidth limit restarts.
Reseller accounts only: Resellers can cross bandwidth and disk space limits without seeing an error page. However, reseller accounts will be invoiced for bandwidth or disk space usage overages.
How much bandwidth do I need?
If your site has 200 visitors per day and you have 10 webpages total, with each page file size 20KB including images, your website will use approximately 40MB per day. That is 1.2GB every month.
Can I upgrade my plan, space, bandwidth, etc. later?
Yes, you can add Disk Space, Bandwidth, mySQL databases or any option you would like after your account was created.
Can Yoder Hosting help me to install my scripts or programs?
Yoder Hosting is not supporting third party scripts. We do not guarantee third party scripts to work. However, depending on the complexity of the script, we will help you to install it for a small charge.
Do I have 24/7 access to FTP, control panel, etc?
Yes, you have 24 hours a day 7 days a week access to your FTP, Control panel, Emails, and all features of your hosting account.
Am I allowed to do background activities such as BitchX, ircd, psyBNC, etc.?
No, you cannot run such programs on our servers.
BANNED SCRIPTS:
GreyMatter
UBB (all versions)
IkonBoard (perl/cgi version)
YaBB (perl/cgi version)
Any IRC related software
Proxy Servers
nph-proxy
The Anonymizer
lstmrge.cgi
topsites.cgi
bindshell
psybnc
FURTHERMORE: We strictly prohibit the use of Bulletin boards which run server intensive flat file systems. However, we do supply a fully pre-installed Bulletin Board phpbb.
Do you support new & international domain extensions, such as .biz .info .tc .bz .us .br .med etc.?
Yes.
Do you offer domain registration?
Yes, please contact us.
Do you offer domain transfer?
Yes, we can assist you in this process in conjunction with the domain name registrar. You may park your domain at any domain name registrar and point the DNS information to our servers.
How can I transfer my domain to Yoder Hosting?
Log on to your domain name registrar and point your domain name to the name-servers listed in your account setup instructions. The transfer process usually takes 12 - 48 hours until your domain propagates across the Internet to our servers.
I am completely new to domain transferring. Can Yoder Hosting make these changes for me?
Yes, we will change your domain DNS settings for you. Please send us your registrar web address, username and password.
How long does it takes for my domain to become active?
After you have modified your DNS, it takes 12 - 48 hours to take effect. It depends on your domain registrar. Sometimes it might take up to 72 hours depending on your ISP and their policy for updating their cache.
Is there any temporarily address I can use instead of my domain?
Yes, please use: http://www.*servername.com/~username
You can use this address instead of your domain or for temporary usage.
*Server name can be found with your setup instructions which are sent with all new accounts.
Can I change my domain name after I have signed up?
Yes, we can, but the account has to be deleted and recreated. There may be a small fee for this service. Please contact us.
