Member FAQs

Where is the full directory path?
/home/your ftp user name/public_html

What is the path to perl?
The path to perl is /usr/bin/perl .

What is the path to sendmail?
The path to sendmail is /usr/sbin/sendmail .

What is the path to my cgi-bin?
The path to your cgi-bin is /home/your ftp user name/public_html/cgi-bin/

Where do i upload my CGI scripts?
You should upload your cgi scripts to the cgi-bin folder. Only cgi scripts are viewable in the cgi-bin so .txt and .html files should not be placed in the cgi-bin.

I have uploaded my cgi script but it doesn't work! What should i do?
You must chmod CGI scripts to 755 using your ftp program before they will work.

How do I configure my e-mail?
You should use "mail.yourdomain.com" as your incoming mail (POP3) and outgoing mail (SMTP) and the same username and password as your ftp. If you prefer, you may use the POP3 server and SMTP server information provided by your ISP.

How can i access my emails without coming to my control panel?
You can use POP3 mail programs such as Outlook™ Express, Microsoft Entourage™ or Eudora™. Remember to use the username like this: username@yourdomain.com and the password is whatever.

How do I upload my web-site?
You need to use a program such as CuteFTP™ or WS_FTP™ or Fetch™

What details do I use to connect to your server using FTP?
You should connect using the address ftp.yourdomain.com along with your username and password you received in your welcome e-mail.

I cannot login to my control panel, why?
Please check your username and password again. If you have problem accessing the control panel via your domain, try using the IP which was provided in welcome email. http://xxx.xxx.xxx.xxx/cpanel

I have forgotten my password, what should i do?
Just send us an Email. You must provide us with your username, and the order ID to get a new password.

My website is not running why?
Please wait for few hours and then try again. Check your DNS settings, delete your Internet browser 'cookies' and try again. Make sure you placed all your files in Public_html directory. Check your temporarily URL http://xxx.xxx.xxx/~username where 'xxx' is the IP provided in welcome email. If your website does not show up, contact us.

How can I add a subdomain?
Go to your control panel and click on subdomains. On the following page, put anything before your name, example: xxx.yourdomain.com and then click on add. xxx subdomain will be added to your subdomains automatically. If subdomain is not enabled in your account please contact us so we can enable it for you.