TECH SUPPORT

Please browse through the below links when needing support for your Yoder Hosting account.

General FAQs Member FAQs Self-Diagnostic of Server Contact Support

Self-Diagnostic of server:

1. Resolving Outlook™ Express errors:

1a. If using Outlook express or similar program try checking settings off and back on again, this sometimes resolves issues.

If that fails to resolve the issue, try:

1.b. Remove the email account from Outlook express or similar program, Then set it up again using Standard settings

incoming pop3 mail.yourwebsitename.com
outgoing smtp mail.yourwebsitename.com

incoming pop3 server Port 110
outgoing smtp server Port 25

My Server requires authentication ticked YES!

Log On using secure password authentication ticked NO!

2. Can your ISP actually reach our mail servers?

2a. To confirm that the mail server is online and responding you can perform the following:

Windows Operating System:
From the 'Start' button click 'Run'
Type in 'telnet yourdomain.com 25'

You should receive something to the effect of:

220-servername.domain.com ESMTP Exim 3.35 #1 [Date & Time]
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

This confirms there are *no problems* with the SMTP server

2b. To confirm the POP server is online and responding:

From the 'Start' button click 'Run'
Type in 'telnet yourdomain.com 110'
You should receive something to the effect of:

+OK POP3 [cppop 9.9] at [66.197.198.81] (yourdomain.com)

This confirms the POP server is online and there are *no problems* with the POP server.

2c. In some instances changing your outgoing smtp server port to 26 from 25 resolves some sending issues.

In Outlook™ express go to Tools / Accounts / Properties / Advanced

In Microsoft Entourage™. go to Mail & New Preferences / Proxies

change or set the Outgoing smtp port number from 25 to 26

Retry now.

3. Try changing your incoming pop3 server, smtp outgoing mail server settings or both to use your local ISP's routing.

In Outlook™ Express or go to Tools / Accounts / Properties ( of the email account your having the issue with ) / Servers

Using Microsoft Entourage™, go to Tools / Accounts / Mail / click Edit.

change the incoming (POP) or outgoing (SMTP) mail server name
from mail.yourdomain.com
to mail.yourisp.com ( find out the setting from your Internet Service Provider)

4. Access your email over the Internet

http://www.yourwebsite.com/webmail

Login: username@yourwebsite.com (this is your full email address)
Password: The password of this email account.

Then, click an email provider, such as Horde

Still Unsuccessful, please email support with full details of problem including email account username and a password so our support staff can test the account for you.

Thankyou
Support@yoderhosting.com